HR department lags behind in resolving people-related concerns: TimesJobs study

Mumbai: Addressing people-related concerns is one of the key areas where HR lags behind, considerably and which needs immediate attention along with the improved time management in acting on employee concerns. The majority of employees say they do not have good access to HR for advice and assistance, reveals the latest TimesJobs study.

Nearly, 60% employees say they face problems in finding and obtaining access to right person in HR department to get their problems addressed. In addition, 15% a further say that their problems are never resolved!

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“While organizational structures and employee attitudes have undergone a paradigm shift, the HR function has been slow to adapt to this change. Most HR functions are still structured for an industrial economy rather than a people economy. For most businesses the biggest value lies in the people of the organization rather than machines or patents. To deal with this new generation of employees, HR leaders need to make concerted efforts to improve their employee engagements, HRM practices, policies and procedures in order to bridge the perceptual gap revealed in this study.” says Nilanjan Roy, Head of Strategy, Times Business Solutions.

In most cases, when there is a resolution, 45% employees state that it takes their HR over a month, 30% state it takes at least a week and only 10% state that it takes 2-3 days.

The majority of employees (55%) blame the poor turn-around-time of HR on insufficient skills in the department. Employees say getting HR information is more difficult because of lack of sufficient skills of the HR staff. Another 45% blame it on the lack of enough HR staff and resources in the department.

About 65% employees feel that their HR function can do better as they don’t make sincere attempts to resolve their issues.

While 65% employees rated their HR as ‘Good’ to ‘Excellent’ in handling process related issues – another problem is revealed in the poor handling of people-related matters by HR. Nearly 60% employees say their HR department fares poorly in acting on and managing people-related issues reported to them.

While timeliness and approachability are the biggest concerns and aspects where employees think the HR department needs immediate attention. Nearly 30% employees rate the interactions with their HR department as good, 52% rate it as satisfactory and only 18% rate it as poor. HR is also highly rated in the area of recruitment and placement with 90% giving a good or excellent rating in sourcing, screening, recruiting candidates, induction of staff and payroll management.

The quality of HR services in their organization is rated as poor by 55% employees, since 60% employees are not promptly informed about important changes in HR rules or policies, 70% are not satisfied with the rewards and recognition policy of their HR. Only 30% employees says they get the training necessary to do their job effectively and 40% would like to recommend their company to others basis the current HR policies while 60% will not recommend it.

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