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Persistent Wins Four 2023 ISG Star of Excellence™ Awards This Year Recognizing Highest Standard of Customer Service Excellence

By   /  December 8, 2023  /  Comments Off on Persistent Wins Four 2023 ISG Star of Excellence™ Awards This Year Recognizing Highest Standard of Customer Service Excellence

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SANTA CLARA, Calif. and PUNE, India  — Persistent Systems (BSE: PERSISTENT) (NSE: PERSISTENT), a global leader in Digital Engineering and Enterprise Modernization, proudly announces being awarded the prestigious 2023 ISG Star of Excellence™ Award in four categories – Universal Industry, Cloud Native, BFSI, as well as Healthcare and Pharmaceuticals. The awards recognize Persistent’s commitment to providing unique business solutions powered by the latest innovative technologies to deliver exceptional end-user experience, creating significant impact for clients.

The award winners were selected based on inputs from 2,250 unique nominations provided by a group of 150 providers. Information Services Group (ISG) evaluated each provider based on the quality of its services using detailed methodology that captured performance across business continuity and flexibility, collaboration and transparency, execution and delivery, governance and compliance, innovation and thought leadership, and people and cultural fit. Persistent was the only provider to win in four different categories.

Persistent received high scores for its cloud-native technology leadership and deep industry expertise across BFSI, Healthcare and Pharmaceuticals verticals. The Universal Industry Award establishes Persistent as the top provider across all the verticals considered in this year’s evaluation. This recognition from ISG demonstrates Persistent’s commitment to driving client value by future-proofing their technology investments for long-term efficiency and growth.

Paul Gottsegen, Partner and President, ISG Research & Client Experience:

“Congratulations to Persistent for winning the ISG Star of Excellence™ Award in four categories this year, including the Universal Industry Award for having the highest cumulative CX score for industry-specific services. Enterprises rated Persistent highly for exceptional customer centricity and demonstrating a strong understanding of each customer’s business and industry. In 2023, more enterprises than ever shared their provider experiences through the ISG Star of Excellence program. We are pleased to see the CX scores of providers are rising, even as clients’ expectations are increasing, especially around innovation and thought leadership.”

Sandeep Kalra, Chief Executive Officer and Executive Director, Persistent:

“We are thrilled to have received these four prestigious awards from ISG, validating our close collaboration with clients and our ability to offer tailored, industry-specific solutions. These industry solutions are driven by our Digital Engineering heritage and complemented by our ability to support multi-cloud adoption and infrastructure modernization, which help our clients deliver highly personalized and best-in-class customer experiences. This recognition signals significant growth momentum for Persistent as we continue to help our clients in their digital transformation journeys.”

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