How companies are improving customer experience and increasing revenue

By skilloutlook  /  September 28, 2024  /  Global News, HR Zone, Skill  /  Comments Off on How companies are improving customer experience and increasing revenue

Companies that focus on improving customer experience (CX) often witness significant revenue increases. Businesses that successfully enhance their CX see sales grow by 2 to 7 percent, with profitability rising by 1 to 2 percent. This correlation is no surprise—customer experience is a powerful driver of business success. Consider the story of a major retailer […]