Dubai/Mumbai: Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, won the 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems for the fifth year in a row. This award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.
Jagannath Narendran, Senior Vice President, Aspect Software, Asia & Middle East quoted, “We wouldn’t have been able to achieve this award and increase our market share without the support of our customers and partners.” He also added, “The company has gone through a period of transformation in recent times by taking a perspective on the customer experience and applying this through innovation in cloud contact centre to build a strong and growing customer base. As a result, Aspect is experiencing continued growth across industry sectors including the financial services sector, outsourcing, travel and telecommunications.”
The 2015 Asia Pacific Frost & Sullivan Award, Outbound Systems was also awarded to Aspect Software for its leadership in continuing excellence in product innovation and enhancing customer value. Aspect Software leveraged its strength in this segment to grow market share for its other suite of applications, including Aspect’s Unified IP solution, also positioned as an ‘Outbound Dialer’.
On the achievement Sanjay Gupta, Managing Director – India & Middle East and Head – Cloud Business, APAC & Middle East quoted, “Aspect has emerged as a leader in the Outbound System Vendors category of Frost IQ Matrix 2015 by a huge margin. We have won on both Market Share and Growth Strategy. This shows our strength in the category, and through our strong partner ecosystem and increasing loyal customer support we are confident to further strengthen our position.”
Shilpi Puri, Senior Director, Strategic Alliances and Partners, Asia & Middle East said, “Aspect has maintained its market leadership by engaging customers to address specific needs and by opening up new opportunities across a range of market sectors. By creating bespoke solutions for more traditional outbound segments, we have been able to leverage our key strengths, offering customers innovative solutions.”
Krishna Baidya, Head of Customer Contact Research, ICT Practice, Asia Pacific, Frost & Sullivan said, “The company’s Unified IP – outbound product offers enterprises a flexible multichannel solution with proactive contact capabilities to address their specific business needs while adhering to compliance requirements. Aspect’s proven capabilities, expansive partner network in the region, proactive engagement and emphasis on value creation for its customers are well backed by excellent customer support services. These successes propelled the vendor to capture close to 25 percent of the Asia Pacific outbound systems market, an undisputed leadership position for five consecutive years, making it a worthy recipient of this recognition.”
