MUMBAI, India — Locobuzz, a global leader in customer experience management (CXM), is thrilled to share that it has been recognised for its pioneering work in AI-powered CXM solutions as AI First Mover by Microsoft.
Locobuzz believes the future of customer experience management lies in AI as a copilot, augmenting an agent’s capabilities to draft complex responses with a click of a button and enabling them to navigate intricate knowledge bases and business processes efficiently. By leveraging AI, agents can minimize their learning curve and maximize their effectiveness.
“We are thrilled to be recognised as an AI First Mover by Microsoft,” said Vishal Agarwal, CEO of Locobuzz. “This recognition is a testament to our dedication to pushing the boundaries of AI in customer experience management. Our partnership with Microsoft has been instrumental in our journey, and we look forward to continuing to drive innovation in this space.”
Enhancing Agent Capabilities with AI led Data-Driven Insights
At Locobuzz, AI is viewed as a valuable copilot, assisting agents by summarizing conversations, suggesting next steps, and even recommending appropriate responses by also translating it to desired languages. This innovative approach is made possible through the use of Azure GPT APIs, which drive Locobuzz’s AI solutions.
“At Locobuzz, our vision is to empower businesses with deeper insights into their digital data, enabling them to understand what works, identify areas for improvement, and automate content categorization for enhanced decision-making. We are committed to helping our customers unlock the full potential of their data to stay ahead in the digital landscape,” added Nitin Agarwal, CTO at Locobuzz.
Measurable Results and Continuous Innovation
Locobuzz’s AI solutions have delivered measurable results for clients, including a 20-30% reduction in average handle time (AHT) and a 25-40% increase in agent productivity. By continuously enhancing its platform with advanced AI capabilities like predictive analytics and real-time sentiment analysis, Locobuzz empowers businesses to make data-driven decisions and improve customer loyalty.
